Refund Policy

1 General Refund Stance

JHALAK Coins are virtual goods delivered instantly upon purchase. As a general rule, all coin purchases are non-refundable once successfully processed and credited to your wallet.

However, we handle certain situations on a case-by-case basis with fairness and in accordance with applicable Indian consumer protection laws.

2 When Refunds Are Eligible

The following scenarios are considered valid grounds for a refund request:

3 How to Request a Refund

To raise a refund request, please follow these steps:

• Step 1: Email us at support@jhalakapp.com with the subject line "Refund Request – [Your Username]"
• Step 2: Include your Jhalak App username, the transaction amount, Razorpay Order ID, and date of transaction.
• Step 3: Attach a screenshot of the payment confirmation.
• Step 4: Our team will review your case within 48 business hours.

Incomplete requests (missing order ID or screenshots) may cause delays in processing.

4 Refund Timeline

Once a refund is approved by our team:

• Refunds are processed back to the original payment method (UPI, card, net banking, wallet).
• UPI / Net Banking refunds typically take 2–5 business days.
• Credit / Debit card refunds may take 5–10 business days depending on your bank.
• We will send you an email confirmation when the refund is initiated.

Refund timelines are subject to your bank or payment provider's processing times, which are beyond our control.

5 Chargebacks & Disputes

If you initiate a chargeback with your bank without first contacting us, we reserve the right to:

• Suspend your JHALAK APP account pending investigation.
• Deduct the disputed coins from your wallet while the chargeback is under review.

We strongly encourage you to contact our support team first. Most genuine issues are resolved quickly without the need for a bank chargeback.

6 Need Help?

Our support team is here to help you resolve any payment-related issues quickly and fairly.